Frequently Asked Questions
Everything you need to know about renting premium home appliances.
How does the Cuckoo Rental subscription work?
Our rental plan allows you to enjoy premium home appliances with a low monthly fee. Simply choose your product, complete the digital application, and once approved, we will handle the installation and regular maintenance at no extra cost.
What is included in the Natural Care Service?
All rentals include our signature Natural Care Service, which features periodic filter replacements, steam sterilization, and deep cleaning of your appliance by our professional technicians every 4 months.
Is there a minimum contract period for rentals?
Yes, most rental agreements come with a minimum commitment period of 36 to 60 months. After this period, you may have the option to own the product or upgrade to a newer model.
What happens if my appliance breaks down?
Don't worry! Your rental includes a full warranty. If your machine malfunctions, simply contact our support team, and we will send a technician to repair or replace the unit free of charge.
Are there any installation fees?
Standard installation is provided for free for most regions. Our team will deliver the unit and set it up to ensure everything is functioning perfectly before they leave.
Can I relocate my appliance if I move to a new home?
Yes, we offer relocation services. Please notify us at least 14 days before your move so we can arrange for our professional technicians to uninstall and reinstall the device at your new address.